Refund & Return Policy

Welcome to Sidha Aqua Garden!

At Sidha Aqua Garden, we value your satisfaction and strive to ensure a smooth and reliable shopping experience at www.sidhaaqua.in. Due to the nature of our products, we follow specific policies for returns, refunds, and replacements.

1. Return Eligibility

We accept returns only under the following conditions:

• The product was damaged or leaking upon delivery
• The wrong item was sent
• The product is expired or defective at the time of receipt

Note: Returns are not applicable for:

• Opened or used products
• Products damaged due to customer mishandling

We offer a 7-day return and refund policy for eligible cases as mentioned above.
If approved, replacement products will be delivered within 5–7 business days, and refunds will be credited to your original payment method within 5–7 business days after processing.
We aim to make every return or replacement smooth and hassle-free.

2. How to Request a Return or Refund

If you receive a damaged or incorrect item, please follow these steps:

1. Email us at sidhaaquagarden@gmail.com within 48 hours of delivery
2. Include:
   • Order ID
   • Clear photos/videos showing the issue
   • Description of the problem

Our team will review your request and respond within 2 business days.

3. Refund Process

Once your return is approved:

• You may receive a replacement product or a full or partial refund to your original payment method, depending on the issue

Refunds will be processed within 5–7 business days after approval.

4. Cancellation Policy

• Orders can only be canceled before shipment.
• Once dispatched, the order cannot be canceled or refunded unless it meets return conditions above.

5. Shipping Costs

• If the issue is our fault (e.g., wrong or damaged product), return shipping charges will be borne by us.
• In other cases, return shipping costs will not be covered.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us at: Email: sidhaaquagarden@gmail.com